Refund and Cancellation Policy

1. Summary

BrandGen sells monthly subscriptions and one-time top-up credit packs for digital AI image generation. Everything is delivered online to your BrandGen account. You can cancel a subscription at any time from your account, and it stops renewing at the end of the current billing period.

Payments are processed by our merchant of record, which appears on your card statement and issues your receipt and invoice.

2. Free plan

The Free plan costs nothing and includes one-time starter credits. No payment details are needed, so there is nothing to refund.

3. Subscriptions

Paid plans renew automatically every month until you cancel. Your plan's monthly credits are added at the start of each billing period. Monthly credits do not roll over to the next period.

You can cancel at any time from Manage plan in the app. Cancelling stops the next renewal. You keep your paid plan and its remaining credits until the end of the period you already paid for, and then your account moves to the Free plan.

If you upgrade in the middle of a billing period, the unused part of your current plan is credited against the price of the new plan, and your billing period restarts on the day you upgrade. If you downgrade, the change takes effect at the end of the current billing period.

4. Top-up credit packs

Top-up packs are one-time purchases available on paid plans. Purchased credits are added to your account immediately and do not expire.

5. Failed or blocked generations

You are only charged credits for images you receive. If a generation fails before producing an image, or our safety checks block it, the credits for that request are returned to your balance automatically. If only some images in a batch fail, only the credits for the failed images are returned.

6. Refunds

Because credits are delivered instantly and can be used right away, payments for subscriptions and top-up packs are generally non-refundable, and we do not give partial refunds for unused time or unused credits when you cancel.

We will refund you if: you were charged twice for the same purchase; you were charged after you had cancelled; or a technical fault on our side stopped you from using what you paid for and we could not fix it.

Nothing in this policy limits any right to a refund that you have under the consumer law that applies to you.

Our payment partner may also issue a refund at its own discretion to resolve a dispute.

7. How to request a refund

Email hello@getbrandgen.com from the email address on your BrandGen account with your order or invoice number and the reason. We reply within 3 business days. Approved refunds go back to the original payment method.

Please contact us before opening a dispute with your bank. Most problems can be solved faster by email.

8. Delivery

BrandGen is a digital service. Nothing is shipped. Your plan or credits are added to your account as soon as payment is confirmed, usually within a few minutes. If they have not appeared after 30 minutes, email hello@getbrandgen.com.

9. Contact

BrandGen is operated by Apex Thirty6Technology Services LLP (LLPIN ACI-3002), 201 Sai Samarth Apt, Opp. Savla Hospital, Jivdaya Lane, Agra Road, Ghatkopar West, Mumbai, Maharashtra 400086, India. Email: hello@getbrandgen.com.